ORDER FULFILLMENT
DO YOU OFFER FREE SHIPPING?
ฅ՞ﻌ՞ฅ︎ Free Shipping on orders over $35!
ฅ՞ﻌ՞ฅ︎ If the items in your order which qualify for 'Free Shipping' total $35 or more, your order ships FREE!
ฅ՞ﻌ՞ฅ︎ Offer valid only in the continental United States. Some restrictions apply.
ฅ՞ﻌ՞ฅ︎ If the items in your order which qualify for 'Free Shipping' total $35 or more, your order ships FREE!
ฅ՞ﻌ՞ฅ︎ Offer valid only in the continental United States. Some restrictions apply.
WHICH CARRIER DOES HOMEFOX PARTNER WITH?
ฅ՞ﻌ՞ฅ︎ All HOMEFOX orders will ship by FedEx, UPS or USPS from U.S. warehouse.
ฅ՞ﻌ՞ฅ︎ PLEASE NOTE- If you use a PO box as well as a physical address for mail and/or shipments, it is possible your order could be delivered to either the physical address or the PO box.
ฅ՞ﻌ՞ฅ︎ FedEx/UPS generally does not deliver to PO boxes, and USPS may not be able to deliver to your street address if you have a PO box listed as your mailing address.
ฅ՞ﻌ՞ฅ︎ If you have both a physical address and PO box, we suggest you to use your physical address. Most Post Office now offer REAL ADDRESS service for free.
PO BOX Order Example:
Chis Paw
123 Main St. (Street Address Required)
PO Box 88888
Anytown, ST 00000.
ฅ՞ﻌ՞ฅ︎ PLEASE NOTE- If you use a PO box as well as a physical address for mail and/or shipments, it is possible your order could be delivered to either the physical address or the PO box.
ฅ՞ﻌ՞ฅ︎ FedEx/UPS generally does not deliver to PO boxes, and USPS may not be able to deliver to your street address if you have a PO box listed as your mailing address.
ฅ՞ﻌ՞ฅ︎ If you have both a physical address and PO box, we suggest you to use your physical address. Most Post Office now offer REAL ADDRESS service for free.
PO BOX Order Example:
Chis Paw
123 Main St. (Street Address Required)
PO Box 88888
Anytown, ST 00000.
WHAT SHIPPING METHODS ARE AVAILABLE?
ฅ՞ﻌ՞ฅ︎ Choose from Free Economy Shipping (on qualifying orders only,) or Standard Shipping for orders not qualifying for free shipping.
ฅ՞ﻌ՞ฅ︎ Standard Ground Shipping speed is 3-5 business days. Expedited Shipping (1 or 2 Days) is also available for certian orders.
ฅ՞ﻌ՞ฅ︎ HOMEFOX does not guarantee transit times for shipments. No refunds will be given for shipments delays due to carrier or other third party service providors.
ฅ՞ﻌ՞ฅ︎ Standard Ground Shipping speed is 3-5 business days. Expedited Shipping (1 or 2 Days) is also available for certian orders.
ฅ՞ﻌ՞ฅ︎ HOMEFOX does not guarantee transit times for shipments. No refunds will be given for shipments delays due to carrier or other third party service providors.
WHAT IS YOUR ORDER HANDLING AND PROCESS TIME?
ฅ՞ﻌ՞ฅ︎ Most orders ship in 1-2 business days after the order has been placed.
DO YOU SHIP INTERNATIONALLY?
ฅ՞ﻌ՞ฅ︎ We currently ship only to the US and Canada.
ฅ՞ﻌ՞ฅ︎ Shipments to Canada may be subject to additional duties, taxes, or fees, which are assessed and charged by Canadian governmental agencies and will be payable by the recipient.
ฅ՞ﻌ՞ฅ︎ HOMEFOX assumes no responsibility for any duties, fees, taxes, or other charges added after the time of shipment..
ฅ՞ﻌ՞ฅ︎ Shipments to Canada may be subject to additional duties, taxes, or fees, which are assessed and charged by Canadian governmental agencies and will be payable by the recipient.
ฅ՞ﻌ՞ฅ︎ HOMEFOX assumes no responsibility for any duties, fees, taxes, or other charges added after the time of shipment..
PAYMENT
WHAT PAYMENT METHODS ARE ACCEPTED?
ฅ՞ﻌ՞ฅ︎ We support different payment methods, which depend on the country your payment account is located in.
ฅ՞ﻌ՞ฅ︎ So in addition to major credit and debit cards, certain payment options are available on specific platforms. Credit cards, including American Express, Discover, MasterCard, and Visa ATM / Debit / Check Cards, PayPal.
ฅ՞ﻌ՞ฅ︎ So in addition to major credit and debit cards, certain payment options are available on specific platforms. Credit cards, including American Express, Discover, MasterCard, and Visa ATM / Debit / Check Cards, PayPal.
Is Buying On-Line Safe?
YES, You can shop at HOMEFOX online with confidence.
ฅ՞ﻌ՞ฅ︎ Our 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry (PCI) Data Security Standard.
ฅ՞ﻌ՞ฅ︎ Our 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry (PCI) Data Security Standard.
ORDERS & RETURNS
CAN I MAKE CHANGES TO OR CANCEL MY ORDER?
ฅ՞ﻌ՞ฅ︎ HOMEFOX work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped
ฅ՞ﻌ՞ฅ︎ This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping.
ฅ՞ﻌ՞ฅ︎ Please contact us by emailing or calling as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!
ฅ՞ﻌ՞ฅ︎ This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping.
ฅ՞ﻌ՞ฅ︎ Please contact us by emailing or calling as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!
AN ITEM IN MY ORDER WAS DAMAGED IN TRANSIT! WHAT DO I DO?
ฅ՞ﻌ՞ฅ︎ We’re sorry to hear this! Please contact us with your order number, full name and an image of the damaged item and we’ll be happy to help you!.
CAN I EXCHANGE A PRODUCT?
ฅ՞ﻌ՞ฅ︎ We do not offer direct exchanges on any of our products. But return for refund policy still applies.
HOW LONG DOES IT TAKE TO RECEIVE THE REFUND ?
ฅ՞ﻌ՞ฅ︎ You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
ฅ՞ﻌ՞ฅ︎ This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days)
ฅ՞ﻌ՞ฅ︎ This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days)
WHAT IS YOUR RETURN POLICY?
ฅ՞ﻌ՞ฅ︎ We’re sorry you didn’t love your new products! We want you to enjoy your experience with HOMEFOX as much as possible, which is why we’re here to help.
ฅ՞ﻌ՞ฅ︎ Just contact us within 30 days of receipt of your package, with your order number, the name of the product(s) and the reason why it didn't work out for you.
ฅ՞ﻌ՞ฅ︎ Unfortunately, we are unable to refund your original shipping charges/processing fees, and we do not offer exchanges on any of our products. You will be responsible for all returning shipping fee and we reserve the right to charge a restocking fee on all returned order.
ฅ՞ﻌ՞ฅ︎ If your order is returned due to incorrect shipping address, failure to claim the order or any other mistakes on your part, we will charge you a re-shipping fee before re-sending the package.
ฅ՞ﻌ՞ฅ︎ HOMEFOX can only accept returns for products purchased on our website (https://homefox.us). Product sold on other platform can not be returned here.
ฅ՞ﻌ՞ฅ︎ Just contact us within 30 days of receipt of your package, with your order number, the name of the product(s) and the reason why it didn't work out for you.
ฅ՞ﻌ՞ฅ︎ Unfortunately, we are unable to refund your original shipping charges/processing fees, and we do not offer exchanges on any of our products. You will be responsible for all returning shipping fee and we reserve the right to charge a restocking fee on all returned order.
ฅ՞ﻌ՞ฅ︎ If your order is returned due to incorrect shipping address, failure to claim the order or any other mistakes on your part, we will charge you a re-shipping fee before re-sending the package.
ฅ՞ﻌ՞ฅ︎ HOMEFOX can only accept returns for products purchased on our website (https://homefox.us). Product sold on other platform can not be returned here.
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